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Privacy Policy

Introduction and General Terms

ITS IN TRANSIT REMOVALS LTD (hereafter IIT) is committed to protecting your personal information when you are using our services. We want our services to be safe and enjoyable environments and this Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following online services.

  • any IIT website that links to this Privacy and Cookies policy;
  • social media or official IIT content on other websites.

It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

In order to provide you with the full range of IIT services, we sometimes need to collect information about you.

IIT is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws  concerning the protection of personal information, including the Data Protection Act 2018 and GDPR (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws").

IIT websites may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What information will IIT collect about me?

When you contact IIT's services, via our contact form we may receive personal information about you. This can consist of information such as your name, email address, postal address and telephone or mobile number. We will always be clear about what information we are collecting and use this information to contact you regarding your enquiry.

How will IIT use the information it collects about me?

We will use your personal information for a number of purposes including the following:

  • to provide our services and to deal with your requests and enquiries;
  • to provide you with the most user-friendly online navigation experience;
  • to contact you about services that may be relevant to your original enquiry;
  • to comply with certain legal and regulatory requirements as part of the services provided to you.

When will IIT contact me?

IIT may contact you:

  • in relation to any service, activity or online content you have signed up for, in order to ensure that IIT can deliver the services, e.g. to verify your submitted details to ensure we can contact you successfully;
  • in relation to any correspondence we receive from you or any comment or complaint you make about IIT products or services;
  • to invite you to participate in surveys about IIT services (participation is always voluntary);
  • to update you on any changes to the IIT's policies and practices.

Will I be contacted for marketing purposes?

IIT will only send you marketing emails or contact you where you have agreed to this.

Will IIT share my personal information with anyone else?

We will keep your information within IIT except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons).

Offensive or inappropriate content on IIT websites

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to IIT websites, IIT may remove such content.

Where IIT reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, IIT may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. IIT would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

What if I am a user aged under 18?

If you are aged under 18, please get your parent/guardian's permission before you provide any personal information to IIT.

How long will IIT keep my information?

We'll normally only keep your data for as long as necessary to provide you with the services you're using.

Can I delete my data?

You can make a request to delete your data in writing to the Data Protection Officer at: ITS IN TRANSIT REMOVALS LTD, Kingsway, Lincoln LN5 8EU.

Can I find out what personal information IIT holds about me?

Under the Data Protection Act and GDPR you have the right to request a copy of the personal information IIT holds about you and to have any inaccuracies corrected. (We will charge a nominal fee for information requests and will require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests to the Data Protection Officer, details of which can be found on our website.

The approved identification consists of:

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from last 3 months)
  • Current vehicle registration document
  • Bank statement (from last 3 months)
  • Rent book (from last 3 months)

Web browser cookies

a) What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the IIT website. However, you can change your cookie settings at any time.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of IIT's services.

On IIT websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.

During the course of any visit to a IIT website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

b) How does IIT use cookies?

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience.

c) Third party cookies in embedded content on IIT pages

Please note that during your visits to IIT websites you may notice some cookies that are not related to the services IIT provides.

We sometimes embed content from social media and other third party websites. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of the IIT website. IIT does not control the dissemination of these cookies and you should check the relevant third party's website for more information.

Where IIT embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. IIT does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.

d) Other information collected from web browsers

Your web browser may also provide IIT with information about your device, such as an IP address and details about the browser that you are using.

13. Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.

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